Our Members (with effect from 1 October 2016)

Consumers can refer eligible disputes involving any of the following Members:


  1. Affin Bank Berhad
  2. Alliance Bank Malaysia Berhad
  3. AmBank (M) Berhad
  4. Bangkok Bank Berhad
  5. Bank of America Malaysia Berhad
  6. Bank of China (Malaysia) Berhad
  7. Bank of Tokyo-Mitsubishi UFJ (Malaysia) Berhad
  8. BNP Paribas Malaysia Berhad
  9. China Construction Bank (Malaysia) Berhad
  10. CIMB Bank Berhad
  11. Citibank Berhad
  12. Deutsche Bank (Malaysia) Berhad
  13. Hong Leong Bank Berhad
  14. HSBC Bank Malaysia Berhad
  15. India International Bank (Malaysia) Bhd
  16. Industrial and Commercial Bank of China (Malaysia) Berhad
  17. J. P. Morgan Chase Bank Berhad
  18. Malayan Banking Berhad
  19. Mizuho Bank (Malaysia) Berhad
  20. National Bank of Abu Dhabi Malaysia Berhad
  21. OCBC Bank (Malaysia) Berhad
  22. Public Bank Berhad
  23. RHB Bank Berhad
  24. Standard Chartered Bank Malaysia Berhad
  25. Sumitomo Mitsui Banking Corporation Malaysia Berhad
  26. The Bank of Nova Scotia Berhad
  27. The Royal Bank of Scotland Berhad (surrendered its commercial banking licence to Bank Negara Malaysia with effect from 11 August 2017)
  28. United Overseas Bank (Malaysia) Berhad


  1. Affin Islamic Bank Berhad
  2. Alkhair International Islamic Bank Berhad
  3. Al Rajhi Banking & Investment Corporation (Malaysia) Berhad
  4. Alliance Islamic Bank Berhad
  5. AmBank Islamic Berhad
  6. Asian Finance Bank Berhad
  7. Bank Islam Malaysia Berhad
  8. Bank Muamalat Malaysia Berhad
  9. CIMB Islamic Bank Berhad
  10. Hong Leong Islamic Bank Berhad
  11. HSBC Amanah Malaysia Berhad
  12. Kuwait Finance House (Malaysia) Berhad
  13. Maybank Islamic Berhad
  14. OCBC Al-Amin Bank Berhad
  15. PT Bank Muamalat Indonesia, Tbk.
  16. Public Islamic Bank Berhad
  17. RHB Islamic Bank Berhad
  18. Standard Chartered Saadiq Berhad


  1. Allianz Life Insurance Malaysia Berhad
  2. AmMetLife Insurance Berhad (formerly known as AmLife Insurance Berhad)
  3. AXA Affin Life Insurance Berhad
  4. Gibraltar BSN Life Berhad (formerly known as Uni.Asia Life Assurance Berhad)
  5. Great Eastern Life Assurance (Malaysia) Berhad
  6. Hong Leong Assurance Berhad
  7. Manulife Insurance Berhad
  8. MCIS Insurance Berhad (formerly known as MCIS Zurich Insurance Berhad)
  9. Prudential Assurance Malaysia Berhad
  10. Sun Life Malaysia Assurance Berhad
  11. Tokio Marine Life Insurance Malaysia Berhad
  12. Zurich Life Insurance Malaysia Berhad (formerly known as Zurich Insurance Malaysia Berhad)


  1. AIG Malaysia Insurance Berhad
  2. Allianz General Insurance Company (Malaysia) Berhad
  3. AmGeneral Insurance Berhad
  4. AXA Affin General Insurance Berhad
  5. Berjaya Sompo Insurance Berhad
  6. Chubb Insurance Malaysia Berhad
  7. Etiqa General Insurance Berhad (formerly known as Etiqa Insurance Berhad)
  8. Liberty Insurance Berhad
  9. Lonpac Insurance Berhad
  10. MSIG Insurance (Malaysia) Berhad
  11. Multi - Purpose Insurans Berhad
  12. Great Eastern General Insurance (Malaysia) Berhad (formerly known as Overseas Assurance Corporation (Malaysia) Berhad) effective from 31 July 2017
  13. Pacific & Orient Insurance Co. Berhad
  14. Progressive Insurance Berhad
  15. QBE Insurance (Malaysia) Berhad
  16. RHB Insurance Berhad
  17. The Pacific Insurance Berhad
  18. Tokio Marine Insurans (Malaysia) Berhad
  19. Tune Insurance Malaysia Berhad  


  1. AIA Berhad


  1. AIA PUBLIC Takaful Berhad     
  2. AmMetLife Takaful Berhad (formerly known as AmFamily Takaful Berhad)
  3. Etiqa Family Takaful Berhad (formerly known as Etiqa Takaful Berhad)
  4. Great Eastern Takaful Berhad
  5. Hong Leong MSIG Takaful Berhad
  6. HSBC Amanah Takaful (Malaysia) Berhad
  7. Prudential BSN Takaful Berhad
  8. Sun Life Malaysia Takaful Berhad
  9. Syarikat Takaful Malaysia Berhad
  10. Takaful Ikhlas Berhad
  11. Zurich Takaful Malaysia Berhad