The Recommendation of the Case Manager is not binding on both parties. If either you or the Member does not accept the Case Manager’s Recommendation, the complaint/dispute may be referred to the Ombudsman for Adjudication within 30 days from the date of Recommendation or by the date stipulated in the Recommendation (whichever is later).
The decision of Ombudsman is final and is only binding on the Member if you (Complainant) accept that decision. However, if you choose not to accept the Ombusman's final decision, you are free to pursue your claim through any other means, including initiating a legal proceeding or arbitration.
Yes. You must lodge your complaint/dispute with OFS:
(i) within six (6) months from the date of the final decision by the Member concerned;
(ii) after sixty (60) calendar days from the date of your complaint/dispute was first referred to the Member concerned in respect of which no response has been received from that Member.