​Step 1 – Refer your complaint/dispute to Financial Service Provider (FSP).

Before you lodge any complaint/dispute with OFS, you must first refer your complaint/dispute to the Member concerned with a view to finding an amicable settlement.

Step 2 - Lodge a complaint/dispute with OFS.

You may refer your complaint/dispute to us -

(i) within six (6) months from the date of the final decision by the Member concerned;

or

(ii)  after sixty (60) calendar days from the date of your complaint/dispute was first referred to the Member concerned in respect of which no response has been received from that Member.

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You can file your complaint/dispute:

By Post/Fax

• You can file a complaint/dispute by writing to us at the following address:-

  Chief Executive Officer
  Ombudsman for Financial Services (664393P)
  (Formerly known as Financial Mediation Bureau)
  14th Floor, Main Block
  Menara Takaful Malaysia
  No. 4, Jalan Sultan Sulaiman
  50000 Kuala Lumpur. ​

• You can also fax your complaint/dispute to +603-2272 1577

In Person (Walk-In)

• You can file your complaint/dispute by visiting our office at :-

  Ombudsman for Financial Services (664393P)
  (Formerly known as Financial Mediation Bureau)
  14th Floor, Main Block
  Menara Takaful Malaysia
  No. 4, Jalan Sultan Sulaiman
  50000 Kuala Lumpur.

Lodge a complaint/dispute online via our website (online enquiry)