Step 1 – Refer your complaint/dispute to Financial Service Provider (FSP).
Before you lodge any complaint/dispute with OFS, you must first refer your complaint/dispute to the Member concerned with a view to finding an amicable settlement.
Step 2 - Lodge a complaint/dispute with OFS.
You may refer your complaint/dispute to us -
(i) within six (6) months from the date of the final decision by the Member concerned;
or
(ii) after sixty (60) calendar days from the date of your complaint/dispute was first referred to the Member concerned in respect of which no response has been received from that Member.
You can file your complaint/dispute:
By Post/Fax
- You can file a complaint/dispute by writing to us at the following address:-
Chief Executive Officer
Ombudsman for Financial Services (664393P)
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur. - You can also fax your complaint/dispute to +603-2272 1577
In Person (Walk-In)
- You can file your complaint/dispute by visiting our office at :-
Ombudsman for Financial Services (664393P)
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Lodge a complaint/dispute online via our website (online enquiry)