Management Team

Chief Executive Officer

Ms Marina Baharuddin is the CEO of the Ombudsman for Financial Services (OFS). Prior to this, she held the position of an Ombudsman under Banking and Payment Systems from October 2016 until December 2019.  With over 20 years of experience in dispute resolution, she brings in-depth and practical understanding of financial consumer protection especially in areas of banking and financial services.

She started her career in the banking industry and progressed into dispute resolution with the Banking Mediation Bureau (BMB) as Assistant Mediator in 1998. She continued her service at the Financial Mediation Bureau (FMB) and assumed the post of Mediator in 2010.

She holds a Bachelor of Business Degree with a Major in Finance from Edith Cowan University, Perth, Western Australia and Bachelor of Laws (LLB. Hons) from the University of Hertfordshire, United Kingdom. She is an accredited Mediator and an Affiliate member of the Financial Services Institute of Australasia (FINSIA).

Ombudsman (Insurance and Takaful)

Mr Kumar was appointed as the Ombudsman in October 2016. He graduated with LLB (Hons) degree from the University Of East Anglia, Norwich, UK in 1987. He successfully obtained the Certificate in Legal Practice (CLP) in 1989 and he was called to the Malaysian Bar in 1990.

Mr Kumar served in the Malaysian Judicial and Legal Services for 18 years during which he held appointments as a Magistrate, Senior Assistant Registrar of the High Court (Bankruptcy Division), Deputy Registrar of the High Court (Commercial Division) and Deputy Registrar of the Supreme Court (Federal Court). He was also an examiner and setter for the CLP examination conducted by the Legal Profession Qualifying Board, Malaysia (1997- 2007). He is the author of the book, ‘Halsbury’s Laws of Malaysia on Bankruptcy Law’. He has also written an article on Insurance law which was published by the Malayan Law Journal. Prior to his appointment as an Ombudsman, he was a Mediator with FMB since July 2009.

Ombudsman (Banking including Islamic Banking and Payment Systems)

Intan Khadiza has been with OFS and its predecessor scheme since 2010. During this time, she has held active roles in case management as Assistant Mediator/Case Manager and subsequently as Senior Case Manager.

Intan's professional career developed from her initial years in private legal practice in Kuala Lumpur as a practising lawyer which specialises in trademark and anti-counterfeit matters. This was followed by her employment in a variety of roles in the financial services industry, which includes life and general insurance industry. Intan has significant experience investigating all different types of complex life and medical insurance disputes.

Intan holds a Bachelor of Laws from International Islamic University Malaysia and was called to the Malaysian Bar in 1999. She is also a graduate from Malaysian Insurance Institute with a Diploma in Insurance. She has been appointed as the Ombudsman in January 2020.

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  • Saturday & SundayClosed
  • Public HolidayClosed