Management Team

Chief Executive Officer

Puan Shahariah was seconded from Bank Negara Malaysia (BNM) to be the new Chief Executive Officer of OFS with effect from 16 November 2017. She started her career in BNM in 1989 and has served in various departments including Banking Supervision, Banking Regulation, Payment System Policy and Money Services Business Regulation department. She was the Director of Consumer and Market Conduct department of BNM before joining OFS. She holds a Bachelor’s degree in Business Administration (Accounting) from the University of Southern California, Los Angeles, United States of America.

Ombudsman (Banking including Islamic Banking and Payment Systems)

Miss Marina Baharuddin was appointed as the Ombudsman in October 2016. She holds a Bachelor of Business Degree with a major in Finance from Edith Cowan University, Perth, Western Australia and Bachelor of Laws (LLB. Hons) from the University of Hertfordshire, United Kingdom. She is an accredited Mediator and an Affiliate member of the Financial Services Institute of Australasia (FINSIA). She joined the Banking Mediation Bureau (BMB) as an Assistant Mediator in 1998. She has served in a financial institution prior to joining the BMB. She assumed the post of a Mediator at the FMB in 2010 and has extensive experience in the area of banking and financial services and dispute resolution.

Ombudsman (Insurance and Takaful)

Mr Kumar was appointed as the Ombudsman in October 2016. He graduated with LLB (Hons) degree from the University Of East Anglia, Norwich, UK in 1987. He successfully obtained the Certificate in Legal Practice (CLP) in 1989 and he was called to the Malaysian Bar in 1990.

Mr Kumar served in the Malaysian Judicial and Legal Services for 18 years during which he held appointments as a Magistrate, Senior Assistant Registrar of the High Court (Bankruptcy Division), Deputy Registrar of the High Court (Commercial Division) and Deputy Registrar of the Supreme Court (Federal Court). He was also an examiner and setter for the CLP examination conducted by the Legal Profession Qualifying Board, Malaysia (1997- 2007). He is the author of the book, ‘Halsbury’s Laws of Malaysia on Bankruptcy Law’. He has also written an article on Insurance law which was published by the Malayan Law Journal. Prior to his appointment as an Ombudsman, he was a Mediator with FMB since July 2009.

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Business Hours

  • Monday - Friday08:30 - 17:30
  • Saturday & SundayClosed
  • Public HolidayClosed