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To provide free, effective and prompt resolution of disputes, claims and complaints arising from services provided by financial services providers (which presently comprise the commercial banks, Islamic banks, merchants banks, finance companies, takaful operators and card issuers).

To deal with all the disputes, claims and complaints in an independent, impartial and fair manner.

Endeavour to dispose off all disputes, claims and complaints within 3 calendar months, from the date we receive the required complete documentation for each of the disputes, claims and complaints referred to us by the consumers.

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    Business Hours

    • Monday - Friday08:30 - 17:30
    • Saturday & SundayClosed
    • Public HolidayClosed