OFS strives to provide effective and prompt resolution of complaints/disputes, claims and complaints arising from services provided by our Members which presently comprise commercial banks, Islamic banks,  insurance companies, takaful operators, prescribed development financial institutions, approved designated payment instrument issuers (including non-bank e-money issuers), approved designated Islamic payment instrument issuers (including non-bank Islamic e-money issuers), approved insurance and takaful brokers and approved financial advisers and Islamic financial advisers.