Our Members (with effect from 1 October 2016)

Consumers can refer eligible disputes involving any of the following Members:


  1. Affin Bank Berhad
  2. Alliance Bank Malaysia Berhad
  3. AmBank (M) Berhad
  4. Bangkok Bank Berhad
  5. Bank of America Malaysia Berhad
  6. Bank of China (Malaysia) Berhad
  7. BNP Paribas Malaysia Berhad
  8. China Construction Bank (Malaysia) Berhad
  9. CIMB Bank Berhad
  10. Citibank Berhad
  11. Deutsche Bank (Malaysia) Berhad
  12. Hong Leong Bank Berhad
  13. HSBC Bank Malaysia Berhad
  14. India International Bank (Malaysia) Bhd
  15. Industrial and Commercial Bank of China (Malaysia) Berhad
  16. J. P. Morgan Chase Bank Berhad
  17. Malayan Banking Berhad
  18. Mizuho Bank (Malaysia) Berhad
  19. MUFG Bank (Malaysia) Berhad (formerly known as Bank of Tokyo-Mitsubishi UFJ (Malaysia) Berhad)
  20. National Bank of Abu Dhabi Malaysia Berhad
  21. OCBC Bank (Malaysia) Berhad
  22. Public Bank Berhad
  23. RHB Bank Berhad
  24. Standard Chartered Bank Malaysia Berhad
  25. Sumitomo Mitsui Banking Corporation Malaysia Berhad
  26. The Bank of Nova Scotia Berhad
  27. United Overseas Bank (Malaysia) Berhad


  1. Affin Islamic Bank Berhad
  2. Alkhair International Islamic Bank Berhad
  3. Al Rajhi Banking & Investment Corporation (Malaysia) Berhad
  4. Alliance Islamic Bank Berhad
  5. AmBank Islamic Berhad
  6. Bank Islam Malaysia Berhad
  7. Bank Muamalat Malaysia Berhad
  8. CIMB Islamic Bank Berhad
  9. Hong Leong Islamic Bank Berhad
  10. HSBC Amanah Malaysia Berhad
  11. Kuwait Finance House (Malaysia) Berhad
  12. Maybank Islamic Berhad
  13. MBSB Bank Berhad (formerly known as Asian Finance Bank Berhad)
  14. OCBC Al-Amin Bank Berhad
  15. PT Bank Muamalat Indonesia, Tbk.
  16. Public Islamic Bank Berhad
  17. RHB Islamic Bank Berhad
  18. Standard Chartered Saadiq Berhad


  1. AIA Berhad
  2. Allianz Life Insurance Malaysia Berhad
  3. AmMetLife Insurance Berhad (formerly known as AmLife Insurance Berhad)
  4. AXA Affin Life Insurance Berhad
  5. Etiqa Life Insurance Berhad
  6. Gibraltar BSN Life Berhad (formerly known as Uni.Asia Life Assurance Berhad)
  7. Great Eastern Life Assurance (Malaysia) Berhad
  8. Hong Leong Assurance Berhad
  9. Manulife Insurance Berhad
  10. MCIS Insurance Berhad (formerly known as MCIS Zurich Insurance Berhad)
  11. Prudential Assurance Malaysia Berhad
  12. Sun Life Malaysia Assurance Berhad
  13. Tokio Marine Life Insurance Malaysia Berhad
  14. Zurich Life Insurance Malaysia Berhad (formerly known as Zurich Insurance Malaysia Berhad)


  1. AIA General Insurance Berhad
  2. AIG Malaysia Insurance Berhad
  3. Allianz General Insurance Company (Malaysia) Berhad
  4. AmGeneral Insurance Berhad
  5. AXA Affin General Insurance Berhad
  6. Berjaya Sompo Insurance Berhad
  7. Chubb Insurance Malaysia Berhad
  8. Etiqa General Insurance Berhad (formerly known as Etiqa Insurance Berhad)
  9. Great Eastern General Insurance (Malaysia) Berhad (formerly known as Overseas Assurance Corporation (Malaysia) Berhad)
  10. Liberty Insurance Berhad
  11. Lonpac Insurance Berhad
  12. MPI Generali Insurans Berhad
  13. MSIG Insurance (Malaysia) Berhad
  14. Pacific & Orient Insurance Co. Berhad
  15. Progressive Insurance Berhad
  16. QBE Insurance (Malaysia) Berhad
  17. RHB Insurance Berhad
  18. The Pacific Insurance Berhad
  19. Tokio Marine Insurans (Malaysia) Berhad
  20. Tune Insurance Malaysia Berhad  
  21. Zurich General Insurance Malaysia Berhad


  1. AIA PUBLIC Takaful Berhad     
  2. AmMetLife Takaful Berhad (formerly known as AmFamily Takaful Berhad)
  3. Etiqa Family Takaful Berhad (formerly known as Etiqa Takaful Berhad)
  4. Etiqa General Takaful Berhad
  5. Great Eastern Takaful Berhad
  6. Hong Leong MSIG Takaful Berhad
  7. HSBC Amanah Takaful (Malaysia) Berhad
  8. Prudential BSN Takaful Berhad
  9. Sun Life Malaysia Takaful Berhad
  10. Syarikat Takaful Malaysia Am Berhad
  11. Syarikat Takaful Malaysia Keluarga Berhad (formerly known as Syarikat Takaful Malaysia Berhad)
  12. Takaful Ikhlas Berhad
  13. Zurich General Takaful Malaysia Berhad
  14. Zurich Takaful Malaysia Berhad



  1. AEON Credit Service (M) Bhd
  2. Alipay Malaysia Sdn. Bhd. (formerly known as helloPay Malaysia Sdn. Bhd.)
  3. Axiata Digital eCode Sdn. Bhd.
  4. Bandar Utama City Centre Sdn. Bhd.
  5. BigPay Malaysia Sdn. Bhd.(formerly known as TPaaY Asia Sdn. Bhd.)
  6. Celcom eCommerce Sdn. Bhd.
  7. Chevron Malaysia Limited
  8. DIV Services Sdn. Bhd. (formerly known as ePetrol Services Sdn. Bhd.)
  9. EPP Solution Sdn. Bhd.
  10. Fass Payment Solutions Sdn. Bhd.
  11. Finexus Cards Sdn Bhd(formerly known as MAA Cards Sdn. Bhd.)
  12. GPay Network (M) Sdn. Bhd.
  13. iPay88 (M) Sdn. Bhd. (formerly known as Mobile88.com Sdn. Bhd.)
  14. I-Serve Payment Gateway Sdn Bhd
  15. JuruQuest Consulting Sdn. Bhd
  16. ManagePay Services Sdn. Bhd.
  17. Maxis Broadband Sdn Bhd (formerly known as Maxis Mobile Services Sdn. Bhd.)
  18. Merchantrade Asia Sdn. Bhd.
  19. Mobile Money International Sdn. Bhd.
  20. MobilityOne Sdn. Bhd.
  21. MOL AccessPortal Sdn. Bhd.
  22. Mruncit Commerce Sdn. Bhd.
  23. Numoni DFS Sdn. Bhd. (formerly known as Com2U Sdn. Bhd.)
  24. PayPal Pte. Ltd.
  25. Petron Fuel International Sdn. Bhd.
  26. Raffcomm Sdn. Bhd.
  27. Shell Malaysia Trading Sdn. Bhd.
  28. SiliconNet Technologies Sdn. Bhd.
  29. Silverlake Global Payments Sdn. Bhd.
  30. SMJ Teratai Sdn. Bhd.
  31. TNG Digital Sdn. Bhd.
  32. Touch 'n Go Sdn. Bhd.
  33. Valyou Sdn. Bhd. (VBS)
  34. Webonline Dot Com Sdn. Bhd.
  35. WeChat Pay Malaysia Sdn. Bhd.
  36. XOX Com Sdn. Bhd.


  1. AEON Credit Service (M) Bhd
  2. Synergy Cards Sdn. Bhd.


  1. Boustead Petroleum Marketing Sdn. Bhd.
  2. Chevron Malaysia Limited
  3. Petron Fuel International Sdn. Bhd.
  4. Petronas Dagangan Berhad
  5. Radius Fuel Cards. Sdn. Bhd
  6. Shell Malaysia Trading Sdn. Bhd.