Ombudsman for Financial Services (OFS) is committed to ensure that the processing of personal data by OFS complies with the seven (7) principles of Personal Data Protection Act 2010 (PDPA).


Purpose of notice

This notice is issued pursuant to the PDPA to all stakeholders of OFS including members, financial consumers, vendors, etc.


What personal data OFS collects 

OFS collects data relating to:



How OFS collects your personal data 

Data is collected from:



Purpose of collecting your personal data

OFS collects the data for:



Disclosure of your personal data


Right to request access of your personal data


The extent of personal data you supply


Your Personal Data Security


Retention of personal data


Contact Details


Phone/Fax: +603-2272 2811 /+603-2272 1577
Address: Ombudsman for Financial Services 

Level 14, Menara Takaful Malaysia 

No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur

Operating Hours: 8.30am – 5.30 pm. (Monday – Friday, excluding public holidays)