Who Can Lodge A Dispute

Our eligible complainant consist of a financial consumer who uses or has any financial services or products provided by Financial Service Providers (FSPs):

The following financial consumers are also our eligible complainants:

  • For the avoidance of doubt, OFS has the sole discretion in determining whether or not a financial consumer is an eligible complainant for purposes of filing a dispute with the OFS and such determination is final and binds the FSP at the time of the act or omission.
  • A small business refers to small and medium enterprises (SMEs) as defined in the “Guideline for New SME Definition” issued by SME Corporation Malaysia in October 2013.